FAQs

General FAQs

1. What areas of Mumbai do you serve?
We cover most parts of Mumbai city and suburbs. Contact us to confirm availability in your area.
2. Do you offer free pickup and delivery?

No, pickup and delivery in Mumbai are complementary if the order value is ₹499 or above.

3. How do I schedule a pickup?

You can book via our website, WhatsApp, or by calling our customer service number: +91 7039399091

4. How long does delivery take?
Most orders are completed within 24–48 hours, depending on the service type.
5. What payment methods do you accept?
We accept UPI, credit/debit cards, net banking, and cash on delivery.

Laundry Per KG FAQs

1. How is laundry charged per KG?

We weigh your clothes after sorting and charge a flat rate per KG. Wash & Fold starts at ₹99/kg.

2. Is ironing included in Laundry per KG?

Yes, ironing is included with Wash & Iron and Express Laundry services. Wash & Iron starts at ₹149/kg.

3. Do you wash whites and coloured clothes separately?

Yes, we sort all clothes by colour to prevent bleeding and maintain fabric quality.

4. What happens if I send delicate fabrics in Laundry per KG?

We’ll identify and recommend if they need special handling under our dry cleaning service.

5. Is there a minimum order for Laundry per KG?

Yes, the minimum order is 3 kg.

Dry Cleaning FAQs

1. What types of garments can you dry clean?

We handle sarees, suits, jackets, lehengas, gowns, blazers, and other delicate or designer wear.

2. How is dry cleaning different from regular washing?

Dry cleaning uses special solvents instead of water to protect delicate fabrics and retain shape.

3. Can you remove tough stains?

Yes, our team is trained in professional stain removal for a variety of fabrics.

4. How long does dry cleaning take?

Most dry-cleaned items are returned within 48 hours, though heavy or embellished garments may take longer.

5. Do you offer express dry cleaning?

Yes, express service is available at selected locations for an additional fee.

Shoe Laundry FAQs

1. What types of shoes do you clean?

We clean sports shoes, sneakers, leather shoes, suede shoes, and formal footwear.

2. How much does shoe laundry cost?

Shoe laundry starts at ₹299/pair. Special materials may have additional charges.

3. Do you offer deodorising and sanitising?

Yes, all shoes are cleaned, deodorised, and sanitised as part of our process.

4. Can you repair & restore shoes?

Yes, repairs like lace replacement or sole fixing we offered on request. Shoe restoration & colour correction can also be done.

5. How long does shoe cleaning take?

Most shoe laundry orders are completed within 2–3 days.

Customer Testimonial

No hidden fees, no surprises. Choose the service level that’s right for you with our transparent pricing structure.

“I’ve been using Air & Dry for over two years now. Pickups are always on time, and my clothes come back looking perfect.”

– Neha M., Andheri

“As a working mom, I don’t have time to do laundry. Air & Dry has been a lifesaver with their free pickup and delivery.”

– Ritika S., Powai

“My silk sarees and chiffon dresses are always handled with such care. I wouldn’t trust anyone else with them.”

– Pooja D., Malad

“The pricing is fair and clear – no hidden charges. I always know exactly what I’m paying for.”

– Amit K., Bandra

“They delivered my laundry within 24 hours, just as promised. The clothes smelled fresh and felt crisp.”

– Rahul M., Borivali

“I had coffee stains on my white shirt that I thought were permanent, but they managed to get it spotless!”

– Shalini V., Juhu

“The delivery staff is always polite and professional. It’s a pleasure dealing with them.”

– Ankit G., Chembur

“I love that they use eco-friendly detergents. It’s good for my clothes and the planet.”

– Kavita P., Colaba

“I sent in my sneakers for shoe laundry, and they came back looking brand new.”

– Siddharth L., Worli

“Once, they noticed a loose button on my shirt and fixed it without me asking — that’s real customer care.”

– Rohit S., Dadar

Schedule Your Laundry Pickup in Seconds

Fresh, clean clothes are just a click away. Enjoy free doorstep pickup and delivery if the order value is ₹499 or above in Mumbai.